Frequently Asked Questions

A Bespoke Chauffeur service,
Where the journey is just as important as the destination.

We encourage customers to book as far in advance as possible. However, we strive to accommodate all requests, even those on short notice. For last-minute bookings, please call our office directly as our online booking system cuts off a few hours before transfer times.
Our rates vary based on the type of vehicle and duration of service. Pricing includes chauffeur service, standard refreshments, and basic amenities. Additional fees may apply for special requests or services.
Additional charges may apply for toll roads, parking fees, and extra services. For an estimate of additional charges for your trip, please contact our office.
We offer free cancellation up to 24 hours prior to your booking. Cancellations made within 12 to 24 hours will receive a 50% refund. Cancellations made less than 12 hours before the scheduled transfer will be charged the full amount.
Our vehicles are maintained to the highest safety standards and are driven by first aid accredited chauffeurs. All vehicles are equipped with first aid kits, and our drivers are fully vaccinated. Additionally, our vehicles undergo regular deep cleaning.
Booking via our new app You can book a vehicle using our online instant booking platform. Alternatively, you can contact our office 24/7 by phone or email us at bookings@marqueelimousines.com.
Yes, you can fully personalize your transfer with multiple stops and locations as required.
Yes, there are increased rates on public holidays. For a quote, please contact our office.
If you wish to bring a pet along on your transfer, please contact our office as this service is not frequently offered.
If you need to contact your chauffeur, our team will provide you with their contact information on the day of service.
We accept all major credit cards and cash payments. All bookings must be secured with a credit card.